"Hardware Failure" "Call Your Vendor for Support" "Windows 7"

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This commodity is intended for a get-go to intermediate computer user.

Symptoms

After you install a Windows Vista Service Pack on a estimator that is running Windows Vista, a hardware device does not piece of work correctly. Additionally, if you open up Device Manager, you lot might see an exclamation point next to the proper name of the hardware device.

Resolution

The device driver might not be installed or it might not be installed correctly. Follow these steps to make up one's mind whether Device Director tin find the device and to install or reinstall the device commuter every bit necessary:

Step 1: Determine whether the device driver is found in Device Manager

1. Click Start , type Device Managing director in the Showtime Search box, and then press ENTER.

2. Click Continue. The Device Director dialog box is displayed.

   
   If you are prompted for an administrator countersign or for a confirmation, type the countersign, or click Continue.

3. In the list of device types, click the type of device, and then locate the specific device that is non functioning.

   • If an assertion betoken appears next to the proper name of the device that is not operation, Device Managing director cannot detect the device driver. Get to step three, "Utilize Windows Update to detect a device driver."

   • If no assertion betoken appears next to the proper noun of the device that is non operation correctly, go to step 2, "Uninstall and reinstall the device drivers."

4. Close Device Manager.

Step 2: Uninstall and reinstall the device drivers

If no exclamation bespeak appears side by side to the name of the device and the device does non part correctly, manually uninstall and reinstall the device drivers. To practise this, follow these steps:

1. Click Beginning , type Device Manager in the First Search box, and and so press ENTER.

2. Click Continue. The Device Director dialog box is displayed.

   
   If you lot are prompted for an administrator countersign or for a confirmation, type the countersign, or click Go along.

3. In the list of device types, click the kind of device, and then locate the specific device that is non functioning.

4. Right-click the device, and and so click Properties.

5. Click the Commuter tab.

6. Click Uninstall.

7. Click OK.

8. In the Device Director dialog box, click the Activeness menu, and so click Scan for hardware changes.

   • Y'all may receive a message that states that Windows has to install driver software for your unknown device. If you receive this message, click Locate and install driver software (recommended).

   • You may likewise receive a bulletin that states that a hardware device is being installed and that the uninstalled device is now present in Device Manager.

   Note If you exercise not receive either message or the hardware device is non installed, go to step 3, "Use Windows Update to find a device commuter."

If the device is installed correctly and functions correctly, you have resolved the problem and yous are finished. If the device is installed but still does non seem to exist operation correctly, become to the "Next steps" department.

Step 3: Utilize Windows Update to discover a device driver

Notation To use Windows Update, you must be logged on to the computer as an ambassador. To verify that you are logged on to Windows with a user account that is a computer administrator, visit the post-obit Microsoft Web site:

http://back up.microsoft.com/gp/admin Follow these steps to use Windows Update to scan for a device commuter:

1. Click Start , click All Programs, and then click Windows Update.

   
   If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

2. Click Check for updates.

3. To determine whether updated drivers are bachelor, click View available updates.

   If updates are bachelor, click the driver that you lot want to install, then click Install.

   
   If you lot are prompted for an ambassador password or for a confirmation, type the password, or click Continue.

If Windows Update is unable to locate the required device driver, contact the device manufacturer to download the latest device commuter for Windows Vista. For information nearly how to do this, see the "More Information" department.

If these methods did not resolve the consequence, go to the "Next steps" section.

Side by side STEPS

If these steps did not resolve your outcome, you lot may want to ask someone you know for help, or y'all may desire to contact the device manufacturer. You can also apply the Microsoft Customer Back up Services Web site to discover other solutions to your problem. Some services that the Microsoft Customer Back up Services Spider web site provides include the following:

• Searchable Knowledge Base: Search technical support information and self-assist tools for Microsoft products.

• Solution Centers: View product-specific frequently asked questions and support highlights.

• Other Back up Options: Use the Web to ask a question, contact Microsoft Customer Support Services, or provide feedback.

If you go along to accept problems after you use these Microsoft Web sites or if you cannot find a solution to the problem on the Microsoft Support Services Web site, click the following link to contact Support.

http://support.microsoft.com/contactus

More Data

For information about how to contact hardware and software vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-Thousand

60781 Hardware and software vendor contact information, 50-P

60782 Hardware and software vendor contact data, Q-ZMicrosoft provides 3rd-party contact data to assistance you discover technical support. This contact information may change without detect. Microsoft does non guarantee the accuracy of this third-party contact information.

For more data about how to troubleshoot sound problems that may occur after you install Windows Vista Service Pack 1, click the following article number to view the article in the Microsoft Noesis Base:

948481 You feel problems with sound after y'all install Windows Vista Service Pack 1

For help with device bug in Windows Vista, visit the following Microsoft web page:

Fix bug in which devices do not work or are not detected in Windows

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